In April of 2011, Sony was forced to shut down the PlayStation Network (PSN). The outage, which lasted nearly a month, was in response to a hack into the system that compromised 77 million accounts. In addition to the obvious security failures, Sony also received much criticism for their handling of the situation, perhaps most significant, the fact that they didn’t inform their customers of the danger until a week after their information had first been accessed.
Personally, I thought that this catastrophic failure would result in a permanent lost of trust from their customers. However according to their CEO, the PSN is doing just fine.
“I’m pleased to tell you that the PSN is more secure and better than ever. We are aggressively expanding its content. We have more than three million new customers since the network came back online, and sales are exceeding what we had before the cyber attacks. This year, we at Sony have been flooded, we’ve been flattened, we’ve been hacked, we’ve been singed. But the summer of our discontent is behind us. The past is a prologue to future possibility.”
– Howard Stringer, Sony CEO
More than 3 million new customers, just months after the network was breached? Are we stupid?
Is it that we have a lot of faith in Sony and the PSN, or is it because we all really want to play Uncharted 3?