OnStar decides tracking Ex-customers not actually a good Idea.


Over the past few weeks, OnStar has been gaining a lot of criticism because of their plans to track customers after they unsubscribe from the service. OnStar is a service built into many new cars that allows the driver or passenger to have one-touch access to emergency services as long as they pay the yearly fee. Tracking users after they unsubscribe from the service has raised huge security concerns, especially since OnStar was likely going to resell this location data to a third party to increase revenue.

The other problem OnStar faces is what happens when someone who doesn’t subscribe to the OnStar service and is in an emergency. Technically, OnStar can track them, but wouldn’t be obligated to help save their life since they are not a paying customer. This is a slippery slope, and I think OnStar is better off disabling tracking altogether after a customer unsubscribes from the service.









3 thoughts on “OnStar decides tracking Ex-customers not actually a good Idea.

  1. That sad how revenue is the bottom line to all companies. This is the capitalism I guess.
    The question here is, can the ex-customers prosecute Onstar for keep tracking on them?

  2. The only situation I can see this being useful is if you’re in an accident, and you could use Onstar even if you no longer are subscribed. Obviously there would probably be a huge fee, but if Onstar really is still tracking them, then they should let people us the service in emergencies. They stand to gain in the situation because of the fees, so that’s a reasonable assumprtion. Do you know if this is even a possibility with them or if they’re tracking old subscribers purely to sell their information?

    • I believe they changed their Privacy Policy and it turned into a major firestorm after that. So, technically, the service would appear to be unusable even though they are still tracking you. They could resell this tracking information (hypothetically) to mapping services to give real time traffic updates, for example.

      They have since stepped back from the idea of doing this, which reduces their liability quite a bit.

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